Refund policy

Return & Refund Policy

Effective Date: January 1, 2020

At LuxCookPot.store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

We offer free returns and refunds within 30 days from the date of delivery.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• Proof of purchase (order number or receipt) is required.

Items returned after 30 days of delivery are not eligible for a refund.

2. Non-Returnable Items

The following items are not eligible for return:

• Products damaged due to misuse, improper handling, or unauthorized modifications

• Items returned without original packaging

• Products marked as final sale (if applicable)

3. Free Return Process

To initiate a return:

1. Contact us at support@luxcookpot.store within 30 days of delivery.

2. Provide your order number and reason for return.

3. Our support team will provide return instructions and a return shipping solution at no cost to you.

We cover return shipping costs worldwide.

4. Refunds

Once we receive and inspect your return:

• We will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

Processing times may vary depending on your bank or payment provider.

5. Damaged or Defective Items

If your item arrives damaged or defective:

• Please contact us within 48 hours of delivery.

• Provide photos of the product and packaging.

• We will arrange a replacement or full refund at no additional cost.