Frequently asked questions
Do you offer free shipping?
Yes, we provide free worldwide shipping on all orders. No minimum purchase required.
How long does delivery take?
Orders are processed within 1–3 business days. Estimated delivery time is 7–10 business days worldwide, depending on your location and customs processing.
What is your return policy?
We offer free returns and refunds within 30 days of delivery. If you're not satisfied with your purchase, simply contact our support team for assistance.
Are your products safe and food-grade?
Yes. All LuxCookPot products are made with durable, food-safe materials and designed with built-in safety features such as overheat and dry-burn protection (depending on model).
Can I use your cookers in dorms or small apartments?
Absolutely. Our mini hot pots and compact rice cookers are designed for small kitchens, dorm rooms, offices, and modern living spaces.
How can I contact customer support?
You can reach us via email at support@luxcookpot.store or call +1 516-409-1831. Our team responds within 24–48 business hours.